Terms and Conditions
Business Name: StakIt Hire
ABN: 72 970 045 408
Effective Date: 30 May 2026
By placing a booking, accessing our website, purchasing products, or hiring equipment from StakIt Hire, you agree to be bound by these Terms and Conditions.
These Terms and Conditions constitute a legally binding agreement between StakIt Hire ("we", "us", "our") and the customer ("you", "your").
StakIt Hire provides:
- Rental of reusable moving crates and moving equipment.
- Rental of accessories including trolleys, moving blankets, mattress protectors, TV protectors, cool boxes and related equipment.
- Sale of consumable products including bubble wrap, packing paper, packing tape and other packing supplies.
All bookings are subject to equipment availability. A booking is not confirmed until accepted by StakIt Hire. Payment may be required before delivery or collection.
Accepted Payment Methods:
- Secure payment links (Credit/Debit Card).
- Direct Bank Transfer.
Where bank transfer is used, funds must be cleared in our account prior to the confirmation of the order and scheduling of delivery.
We may refuse or cancel a booking where:
- Equipment is unavailable.
- Payment has not been received or cleared.
- Delivery conditions are unsafe.
- Fraudulent or misleading information has been provided.
The rental period begins when equipment is delivered to the customer or collected by the customer.
The rental period ends when the equipment is returned to StakIt Hire or collected by StakIt Hire.
Rental periods may be extended subject to availability and additional charges.
Access
Customers must provide safe, clear and reasonable access to the delivery and collection location.
Authorised Recipient
A person aged 18 years or older must be present at the delivery and collection address to accept or return the equipment. This person is deemed authorised to represent the customer and sign off on equipment counts and condition.
Failed Delivery or Collection
If delivery or collection cannot be completed due to customer action or inaction (including the absence of a suitable adult), additional fees may apply. Re-delivery or re-collection fees may range from $30 to $80 depending on location and circumstances.
Waiting Fees
Where our team is delayed by the customer, a waiting fee of $25 per 30 minutes may apply.
Collection Readiness
Customers must ensure all hired equipment is available, accessible and ready for collection at the agreed collection time. If equipment is not available for collection, the hire period may automatically continue and additional rental charges may apply.
Customers agree to:
- Use equipment only for its intended purpose.
- Exercise reasonable care while equipment is in their possession.
- Not alter, modify, repair or tamper with equipment.
- Store equipment securely and protect it from theft, loss or damage.
- Return equipment empty and in a reasonably clean condition.
Customers remain responsible for all hired equipment until it is returned to or collected by StakIt Hire.
Customers are responsible for all equipment supplied under the booking until returned to StakIt Hire. StakIt Hire may rely on delivery records, collection records, inventory counts, photographs, video recordings and customer communications when assessing damage, loss or missing equipment.
Moving Crates
- Damaged crate: $20 per crate.
- Lost, missing, stolen or unreturned crate: $35 per crate.
Box Protection Plan
Where the Box Protection Plan has been purchased, accidental damage to up to three (3) crates during the rental period will be covered by the plan.
The Box Protection Plan does not cover: Lost crates, Missing crates, Stolen crates, Unreturned crates, Intentional damage, Trolleys, Moving blankets, Mattress protectors, TV protectors, Cool boxes, or Any non-crate equipment.
Trolleys
Damage to hand trolleys, stair climber trolleys or similar equipment may incur repair or replacement charges ranging from $150 to $250 depending on the nature and extent of the damage.
Other Equipment
Moving blankets, mattress protectors, TV protectors, cool boxes and other rental equipment may incur reasonable repair costs or full replacement value where damaged, lost, stolen or not returned. Where repair is possible, repair costs may be charged instead of replacement costs.
We may take photographs or video recordings of equipment, inventory quantities and equipment condition at delivery and collection.
Customers acknowledge that delivery photographs, collection photographs, inventory counts, booking records, electronic communications and customer acknowledgements may be relied upon by StakIt Hire when determining delivery, collection, condition, and inventory counts.
By using our services, customers consent to the collection and use of such evidence for operational, administrative and dispute resolution purposes.
Customers must inspect equipment upon delivery. Any pre-existing damage or concerns must be reported within 12 hours of delivery. If no report is made within that period, equipment will be deemed to have been received in good condition, subject to any rights available under Australian Consumer Law.
Extensions are subject to availability. Customers must request extensions before the scheduled collection date where possible. If equipment is not available for collection at the agreed time, the hire period may automatically continue and additional rental charges may apply.
Cancellation requests must be submitted prior to delivery. Bookings cancelled more than 48 hours before delivery may be eligible for a full refund. Bookings cancelled within 48 hours of delivery may incur reasonable administrative, scheduling or delivery-related costs of up to 50% of the total booking price.
Nothing in this section limits any rights available under the Australian Consumer Law.
To the extent permitted by law, StakIt Hire is not liable for indirect, incidental, consequential or special loss arising from the use of rented equipment. Nothing in these Terms and Conditions excludes liability that cannot legally be excluded under Australian law.
Customer information is collected, stored and handled in accordance with our Privacy Policy. Information is used for booking administration, customer service, dispute resolution and business operations.
Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law. Where consumer guarantees apply under the Australian Consumer Law, those guarantees continue to apply.
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these Terms and Conditions will be subject to the jurisdiction of the courts of New South Wales.