Privacy Policy

Business Name: StakIt Hire

ABN: 72 970 045 408

Last Updated: 30 May 2026

1. Introduction

StakIt Hire respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect information including:

Personal Information

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Collection address

Booking Information

  • Booking details
  • Rental history
  • Equipment hired
  • Delivery and collection records

Transaction Information

  • Payment confirmation information
  • Invoice records
  • Order history

Visual Records

  • Delivery photographs
  • Collection photographs
  • Damage photographs
  • Video recordings where applicable

Technical Information

  • IP address, Device info, Browser info
  • Website usage data, Cookies and analytics data
3. Visual Records (Photo and Video Evidence)

StakIt Hire may collect photographs or video recordings at delivery and collection. These records may incidentally capture surrounding property, equipment placement and collection conditions.

Visual records are collected for purposes including:

  • Verifying equipment condition
  • Confirming delivery and collection
  • Supporting damage assessments
  • Supporting missing inventory claims
  • Preventing fraud and resolving disputes

Visual records are stored securely and accessed only where reasonably necessary for operational, legal or dispute-resolution purposes.

4. How We Use Information

We may use personal information to:

  • Process bookings and deliver/collect equipment
  • Manage customer accounts and process payments
  • Communicate with customers and verify identity
  • Assess damage or missing inventory claims
  • Resolve disputes and improve our services
  • Meet legal and regulatory obligations
5. Disclosure of Information

We do not sell personal information. We may disclose information to:

  • Payment processors and technology service providers
  • Cloud storage providers and professional advisers
  • Government authorities where required by law
  • Courts, tribunals or dispute-resolution bodies where necessary
6. Storage of Information

Information may be stored using secure third-party platforms including:

  • Google Workspace (Forms, Sheets, Drive)
  • Website hosting and payment processing providers

Reasonable steps are taken to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to provide services, maintain records, resolve disputes, and meet legal/taxation obligations. Certain records may be retained for up to seven (7) years.

8. Cookies and Analytics

Our website may use cookies and analytics tools to improve performance and understand usage. You may disable cookies through your browser settings, although some website functions may be affected.

9. Access and Correction

You may request access to, or correction of, your personal information by contacting us at stakithire@gmail.com.

10. Complaints

If you believe your privacy has been breached, please contact us first so we can attempt to resolve the issue. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website.

12. Contact Us

StakIt Hire

Email: stakithire@gmail.com

ABN: 72 970 045 408